Gardeners Grove Park Service Terms and Conditions
These Terms and Conditions set out the basis on which gardening and grounds maintenance services are provided by Gardeners Grove Park. By making a booking, requesting a quotation, or allowing work to begin, the client agrees to be bound by these terms. They are written to be clear, practical, and fair, and they apply to residential and commercial gardening services unless otherwise agreed in writing. For the avoidance of doubt, these terms apply to all standard garden care, maintenance, clearance, and related services supplied under the Gardeners Grove Park gardening service.
In these conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person authorising the work. If any part of the service is changed after booking, the revised arrangement will only take effect once confirmed by us. The customer should read these conditions carefully before booking. Any special instructions, access arrangements, or site-specific requirements must be provided in advance and may affect timing, pricing, or the scope of the job.
The contract between the parties begins when we confirm the booking, issue written acceptance, or otherwise agree to carry out the work. Quotes are provided on the basis of the information supplied by you and any inspection made by us. If the site conditions differ from the information provided, we may revise the quotation, amend the schedule, or decline to proceed where the job is no longer suitable under the original price. Nothing in these terms affects your statutory rights where they apply.
1. Booking Process
Bookings for the Gardeners Grove Park service may be made by any method we make available from time to time. A booking request does not guarantee a fixed appointment until we have reviewed the scope of work and confirmed availability. We may request photographs, measurements, or a site visit before accepting the booking. This helps us assess whether the service can be completed safely, efficiently, and within the quoted price.
When a booking is accepted, we will provide details of the agreed service, the estimated or fixed price, and any relevant conditions, such as access requirements, parking restrictions, or weather-related limitations. You are responsible for ensuring that the site is reasonably accessible on the scheduled date. If there are locked gates, unsafe areas, animals, or other obstacles that prevent us from completing the work, additional charges may apply for wasted attendance or rearranged visits.
It is your responsibility to check the booking confirmation carefully and notify us promptly of any errors. If you wish to change the scope of a garden maintenance booking, this should be requested as early as possible. We may need to amend the price or reschedule the work. Any agreement to change the booking must be made in writing or otherwise recorded by us. Verbal requests alone may not be sufficient to confirm a change.
2. Payments and Charges
Unless we agree otherwise, payment is due in full upon completion of the service or in advance where specified in the quote. We may require a deposit for larger projects, repeat bookings, seasonal work, or where materials must be purchased before the service begins. Any deposit terms will be stated in the booking confirmation. A deposit is usually non-refundable to the extent that we have already incurred costs, reserved time, or carried out preparatory work.
Prices may be fixed, estimated, or calculated on an hourly basis depending on the nature of the work. Where a quotation is based on estimated time, the final charge may vary if the actual site conditions differ from what was reasonably expected. This may include unusually heavy growth, hidden waste, difficult access, hazardous conditions, or additional labour requested during the visit. If the scope expands, we will normally discuss the variation before proceeding where reasonably practicable.
All sums must be paid by the due date stated on the invoice or confirmation. If payment is late, we may suspend further work, withdraw any agreed discount, and recover reasonable costs associated with chasing payment. We reserve the right to charge interest on overdue amounts in accordance with applicable UK law. Any dispute about an invoice must be raised promptly and should not delay payment of the undisputed part of the invoice. You are responsible for ensuring that your chosen payment method has sufficient funds and is authorised for use.
3. Cancellations and Rescheduling
You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type and size of the service, but as a general rule, earlier notice allows us to offer the slot to another client and avoid unnecessary costs. Where a booking is cancelled at short notice, we may charge a cancellation fee to reflect reserved labour, travel, materials, or administrative time already committed to the job.
If you reschedule, we will make reasonable efforts to agree a new date, but availability cannot always be guaranteed. Seasonal demand, weather conditions, and prior commitments may affect when we can return. If the service includes time-sensitive work, such as hedge cutting, clearance, or lawn treatment, the new date may affect the outcome and may require a revised quotation. We will not be liable for delay caused by your requested change of date.
We may also cancel or postpone a booking if weather, safety, staffing, equipment failure, or other circumstances make it impractical or unsafe to proceed. In such cases, we will try to notify you promptly and arrange an alternative date where possible. We will not be responsible for indirect losses arising from a cancellation or postponement that is reasonably outside our control. This includes any delay caused by severe weather, access restrictions, or issues outside our reasonable influence.
4. Service Standards and Your Responsibilities
We will use reasonable care and skill in carrying out all services under the garden services terms. The work will be performed in accordance with the description agreed at booking and to a standard that is reasonable for the condition of the site and the time purchased. However, gardening work often depends on factors such as plant condition, seasonal growth, soil state, and weather, and no guarantee is given that a particular result will be achieved unless expressly agreed in writing.
You must tell us about any known hazards before work begins. These may include unstable structures, hidden cables, buried services, aggressive animals, restricted access, contaminated waste, or fragile items near the work area. You are also responsible for removing or protecting valuables, ornaments, and personal property that may be affected by normal garden operations. We are entitled to assume that the site is safe unless you notify us otherwise.
If we believe a task is unsafe, unlawful, or beyond the agreed scope, we may refuse to carry it out. We may also pause the work if further instructions are required. Where additional tasks are requested on the day, they may be treated as a separate service and charged accordingly. Any reasonable delays caused by the need for clarification, access arrangements, or customer instructions do not place us in breach of contract.
5. Liability
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability arising from any individual booking will be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law.
We are not responsible for losses caused by events outside our reasonable control, including storms, flooding, freezing conditions, acts of third parties, utility failures, vandalism, or delays caused by access problems. We are also not liable for pre-existing defects, plant disease, subsidence, structural issues, hidden damage, or the natural decline of plants and turf. Gardening and grounds work can reveal pre-existing conditions that were not visible before the service began.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of enjoyment, or loss arising from missed opportunities. If any item of your property is damaged as a direct result of our negligence, you must notify us as soon as reasonably possible and provide evidence of the damage. We may inspect the item, arrange repair, or offer reasonable compensation in place of repair, depending on the circumstances.
6. Waste Regulations and Site Clearance
All waste handling connected with the garden maintenance services must comply with applicable UK environmental and waste laws. Unless specifically included in the quote, removal and disposal of green waste, soil, timber, rubble, and other materials may be charged separately. Waste generated by the work remains subject to legal disposal requirements, and we may use licensed carriers or designated facilities where necessary. We reserve the right to determine the appropriate disposal method for any material removed from the site.
You must disclose in advance if waste includes items that may require special handling, such as treated wood, sharp materials, hazardous substances, or mixed waste. We are not obliged to remove waste that we reasonably believe may be unlawful to transport, dispose of, or store without additional controls. If such waste is discovered during the job, we may suspend the service until the issue is resolved or charge additional fees for safe handling, segregation, and disposal.
Where waste is left on site for later collection, you remain responsible for its security and condition until removed by us or our appointed contractor. We are not liable for any loss or contamination affecting waste that has been separated for disposal after the work has been completed, unless caused by our negligence. If we provide bags, skips, or containers, they must be used only for the purpose intended and must not be overloaded or contaminated with prohibited materials.
7. Materials, Plants, and Advice
Where we supply materials, soil, mulch, plants, turf, or other items as part of a garden service agreement, any descriptions given are intended as accurate as reasonably possible but may vary due to seasonal availability or natural variation. Plant growth and survival depend on many factors outside our control, including weather, watering, soil quality, and aftercare. Unless we expressly guarantee a plant or material in writing, no warranty is given as to long-term performance.
Any advice we provide regarding plant care, maintenance, pruning, feeding, or seasonal treatment is given in good faith based on the information available at the time. It is general guidance only unless clearly agreed as a specific professional recommendation. You remain responsible for following any instructions we provide and for deciding whether the advice suits your property and preferences. We are not responsible for damage caused by failure to follow agreed aftercare instructions.
If materials are selected by you, we are not responsible for unsuitability, incompatibility, or performance issues unless we advised against the selection and our advice was ignored. Ownership of materials supplied by us passes only when payment has been received in full. Until payment is made, we may retain legal rights over those materials to the extent permitted by law.
8. Complaints and General Provisions
If you have a concern about the service, you must raise it within a reasonable time after completion so that we can investigate and, where appropriate, put matters right. Any complaint should include relevant details and, if possible, photographs or a clear description of the issue. We will review complaints fairly and may offer a correction, partial refund, or another reasonable remedy depending on the nature of the matter and the evidence available.
If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or provision on one occasion does not mean that we waive that right in future. These terms represent the entire agreement between the parties in relation to the booking unless a written variation is agreed and recorded by us.
Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the Gardeners Grove Park service terms, unless applicable law requires otherwise.
By booking or accepting work, you confirm that you have read, understood, and agreed to these terms.