Terms And Conditions

Gardeners Grove Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Grove Park provides gardening and related services to residential and commercial clients within our service area. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions apply:

Client means the person, company, or organisation requesting the services of Gardeners Grove Park.

Company means Gardeners Grove Park, its employees, subcontractors, and authorised representatives.

Services means any gardening, garden maintenance, landscaping, clearance, or related work carried out by the Company.

Site means the garden, grounds, or premises where the Services are to be provided.

Quotation means the written or verbal estimate provided by the Company for the Services requested.

2. Scope of Services

The Company provides gardening and garden maintenance services, which may include lawn care, planting, pruning, hedge trimming, weeding, garden clearance, soft landscaping, and related tasks. Any specific services to be provided will be confirmed in writing or clearly agreed verbally at the time of booking or quotation.

The Company reserves the right to refuse or withdraw from any job where the Site is unsafe, access is inadequate, or the requested work is beyond the reasonable capabilities, equipment, or expertise of the Company.

3. Booking Process

3.1 Initial enquiry

Clients may request a quotation or booking by contacting the Company and providing details of the required Services, the Site location, and any relevant access information. The Company may request photographs, measurements, or a site visit to assess the work required.

3.2 Quotations

All Quotations are provided in good faith based on the information available at the time. Quotations may be given on a fixed price basis or on an hourly or daily rate, depending on the nature of the work. Quotations are valid for 30 days from the date of issue unless otherwise stated.

If, on arrival at the Site, the actual conditions differ significantly from those described or reasonably anticipated, the Company reserves the right to revise the Quotation or decline the work. Any changes in price will be discussed with the Client before work continues.

3.3 Confirming a booking

A booking is confirmed when the Client accepts the Quotation or otherwise agrees to the Services and the Company confirms the scheduled date and time. The Company may require a deposit or prepayment to secure bookings, particularly for larger projects, initial visits, or where materials must be purchased in advance.

3.4 Access and preparation

The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time, including any necessary gate codes, keys, or parking arrangements. The Client should remove or secure pets, personal belongings, and fragile items from the working area. If access is delayed or refused, waiting time or a call-out charge may apply.

4. Payments and Pricing

4.1 Rates and charges

The price for the Services will be as set out in the Quotation or agreed in advance. Pricing may be based on a fixed fee, an hourly rate, or a daily rate, plus the cost of materials, waste disposal, and any additional agreed charges.

4.2 Deposits

The Company may request a deposit for certain Services, including but not limited to garden makeovers, landscaping projects, or where substantial materials must be sourced. The deposit amount and due date will be confirmed at the time of booking. Deposits are generally non-refundable once the Company has incurred costs or reserved time, subject to statutory rights.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. For ongoing maintenance contracts or larger projects, staged payments or periodic invoices may be agreed. The Client remains responsible for full payment of all Services provided, including any authorised additional work.

4.4 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the prevailing statutory rate from the date payment falls due until the date payment is received in full. The Company may also suspend further work or future bookings until outstanding sums are settled.

4.5 Materials and variations

Where the Company supplies plants, materials, compost, turf, fixtures, or other goods, these will be charged at the agreed or prevailing rate. If the Client requests changes to the original scope of work, any price variation will be agreed as soon as reasonably practical and may be confirmed in writing.

5. Cancellations and Rescheduling

5.1 Client cancellations

The Client may cancel or reschedule a booking by providing reasonable notice to the Company. For standard maintenance visits, the Company typically requests at least 24 hours notice. For larger projects, garden clearance, or work requiring pre-ordered materials, at least 72 hours notice is typically required.

Where insufficient notice is given, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked Service or the proportion of costs already incurred, including labour, materials, and lost working time.

5.2 Company cancellations

The Company will use all reasonable endeavours to attend bookings at the agreed time, but may need to cancel or postpone Services due to severe weather, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as possible and will seek to reschedule the work at a mutually convenient time. The Company will not be liable for any indirect loss or inconvenience arising from such changes.

5.3 Weather and site conditions

Certain gardening and landscaping tasks cannot be carried out safely or effectively in extreme weather conditions, such as high winds, heavy rain, snow, or prolonged frost. The Company reserves the right to adjust the work plan, reschedule visits, or substitute appropriate tasks to suit prevailing conditions. Where weather prevents key tasks from being carried out, the Company will discuss alternative arrangements with the Client.

6. Client Responsibilities

The Client is responsible for:

Ensuring legal ownership or authority to instruct work on the Site.

Providing accurate information about the Site, any known hazards, and any buried services or fixtures that could be affected by the work.

Ensuring safe and unobstructed access to the Site, including parking where possible.

Securing pets and informing the Company of any issues relating to neighbours, boundaries, or shared access.

Obtaining any necessary permissions, approvals, or consents from landlords, neighbours, or relevant authorities.

The Client must not request or encourage the Company to carry out any work that would be unlawful, unsafe, or in breach of local regulations.

7. Waste Handling and Environmental Regulations

7.1 Green waste

As part of our gardening services, the Company may generate green waste, including grass cuttings, branches, leaves, and plant material. The handling of this waste will be agreed with the Client in advance. Options may include composting on-site, placing waste in Client-provided bins, or removal by the Company for an agreed fee.

7.2 Waste removal

Where the Company agrees to remove waste from the Site, this will be charged at the quoted rate, taking into account the volume, weight, and disposal fees. The Company complies with applicable waste regulations and will transport and dispose of waste responsibly. The Client agrees not to request waste removal that would breach environmental laws or regulations.

7.3 Soil, rubble, and non-green waste

Removal of soil, rubble, timber, plastics, metal, or other non-green waste must be specifically agreed in the Quotation. Additional charges may apply due to the weight and specialist disposal requirements of such materials.

7.4 Compliance with regulations

The Company will take reasonable care to comply with relevant environmental and waste-handling regulations. The Client agrees to cooperate with any reasonable requests made by the Company that relate to safe and lawful disposal of waste.

8. Health and Safety

The Company will take reasonable steps to ensure that work is carried out safely, using appropriate tools, protective equipment, and working methods. The Client must not interfere with equipment, tools, or machinery used by the Company and must keep children, pets, and other persons away from the working area.

The Client must inform the Company of any risks or hazards at the Site, including uneven ground, ponds, weak structures, loose paving, or any other condition that could pose a danger during the performance of the Services.

9. Liability and Limitations

9.1 Duty of care

The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, they should raise their concerns promptly so that the Company has an opportunity to address the issue.

9.2 Exclusions of liability

To the fullest extent permitted by law, the Company shall not be liable for:

Any indirect, consequential, or economic loss, including loss of enjoyment of the garden, loss of profits, or loss of opportunity.

Damage to plants, lawns, or existing features where such damage arises from pre-existing conditions, undisclosed hazards, pests, diseases, extreme weather, or factors beyond the reasonable control of the Company.

Minor damage or disturbance that is reasonably unavoidable in the course of normal gardening work, such as scuffing of lawn edges or compacting of high-traffic areas.

9.3 Limitation of liability

Nothing in these Terms and Conditions limits or excludes the liability of the Company for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded. Subject to this, the total liability of the Company in respect of any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

10. Plants, Turf, and Living Materials

Where the Company supplies or installs plants, turf, seeds, or other living materials, it will take reasonable care to select healthy stock and plant in accordance with good horticultural practice. However, living materials are subject to factors beyond the Companys control, including weather, soil conditions, watering, pests, diseases, and subsequent care.

Unless expressly agreed in writing, the Company does not guarantee the long-term survival or performance of plants, turf, or seeds after completion of the work. The Client is responsible for ongoing watering, feeding, and maintenance, following any guidance provided by the Company.

11. Complaints and Disputes

If the Client is unhappy with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 48 hours of completion of the relevant work. The Company will investigate the matter and, where appropriate, may offer to rectify the issue, provide additional work, or agree a reasonable adjustment.

Both parties agree to make reasonable efforts to resolve any dispute amicably before considering further action.

12. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or commencement of the Services will apply to that particular work. An updated version may be made available for future bookings, and continued use of the Services will be deemed acceptance of the updated terms.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or representations, whether oral or written, that are not expressly incorporated herein.